I then proceeded to sit there and wait for service. About ten minutes passed and the server greeted me with, “has anyone been with you yet?” I was shocked because I could clearly see that this was her section. I am also a waitress and you should take the blame for neglecting a table. All you need to do is walk up to the table, apologize for not getting there sooner and tell them why. I already knew why, but her greeting me that way annoyed me. She then took my drink order and became my waitress (which she already was).
The food was great, though a lot of the condiments were forgotten and we had to ask the manager to get them for us. We really didn’t want to, but my french toast was getting cold and we couldn’t find our waitress. When we were all finished we brought our ticket up to the register to pay. I gave the cashier a check stub to receive my 30 percent discount and she denied it. She said that I could either have pie rush wednesday or my discount. I have always done both, so I was really upset. I also had proof that I have always done it and they still wouldn’t budge. I paid the full price and will never go back there again.
Michelle
It sounds as though one of your favorite places quickly became a disappointment. Even though they were busy, they still should perform good service to customers. Even the manager should have changed your experience around with an apology and kindness. I don't blame you for not wanting to go back.
ReplyDeleteI remember the Baker Square in Coon Rapids always having bad service, actually I'm surprised they are still open! Its so irritating to receive bad service and on top of that not have a coupon honored. It goes to show customer service is the most important part of business!
ReplyDeleteSounds like an adventure. Some of this big name restaurants don't have the nice service like the small town or ma and pa stops do.
ReplyDeleteDisrespect breeds disrespect. I think it is a good idea for you to never go back to that restaurant. Their customer service may only grow worse.
ReplyDeleteI can't believe your waiter didn't apologize to you. Was the manager any better? If they want to stay in business they should think about getting some new employees.
ReplyDeleteGrade: 7.5/10
ReplyDeleteMistakes:
• The W on Wednesday should always be capitalized
• Ten should not be spelled out, but you should use the numerals
• The F in French should always be capitalized
• When writing quotes, the first word of a sentence should be capitalized. Thus: About ten minutes passed and the server greeted me with, “Has anyone been with you yet?”